Table of Contents
Refund and Returns Policy
Refund And Policy policy for your information,before order you can read our policy carefully, so that you will read our policy carefully to better understand the operation of return and exchange. If you need help cleaning up, please contact our customer service.
NOTE: This only applies when purchased directly via SUNNY SHOWER WEBSITE. Any issues or after-sales help for the items bought via EBAY, AMAZON or any 3rd Party Market Place will not be dealt via procedures mentioned below.
7 Days Money Back Guarantee
7-Day Returns: We offer a 7-day money-back guarantee upon receipt of the product. If you are not satisfied with our product and it is unopened, you can return the product to us for a refund. (For non-product quality issues, we will not charge shipping fees or bear return costs)
Please note: for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team sunnyinternationalus@gmail.com to agree the return and get instructions on how to proceed.
Incorrect Product Ordered
If you change your mind or realize you ordered an incorrect product, pls contact our Customer Care sunnyinternationalus@gmail.com, we are able to make a change or cancel your order before the product is shipped from our warehouse.
If your product has been shipped already, we could not make changes anymore.
Incorrect Product Received
What if your incorrect order has been shipped already? Or what if there’s a mistake in the product shipped to you?
Please contact us within 7 days of receiving your package and we will be happy to guide you through the return process.
- The wrong order has been sent: please contact us for return and refund service (we do not bear the return logistics costs).
- The product shipped to you is incorrect: please contact us for return and refund service.
Product Not Received
If your product was not delivered at all or lost, pls contact our Customer Care sunnyinternationalus@gmail.com, we will investigate the matter with the logistics carrier, and then will refund to you as soon as possible.
Product Damaged or Faulty
If you have received a damaged or faulty product, pls contact our Customer Care sunnyinternationalus@gmail.com to clearly detail the issues you are having, we will refund your order at our discretion.
1. We need you to return the faulty product and any accessories that came with it, with their original packaging.
2. Once your return has been received and reviewed, We will deal with your problem as soon as possible.
NOTE: We do not provide an exchange service, so items will have to be returned for a refund.
NOTE: Refund amount will be subject to how we received goods back and we will deduct fees for any damaged item returned or any used items which have been returned.
Delayed or Lost Refunds
If you haven’t received your refund, please check your bank account again first.
Then contact your credit card company and it may take some time for your refund to be officially released.
Next contact your bank. It usually takes three days to process before a refund is issued.
If you’ve done all of this and still haven’t received your refund, please contact us at sunnyinternationalus@gmail.com.
Any Other Return Request
If you still need help with any other return request, please contact our Customer Care sunnyinternationalus@gmail.com, who will be happy to help with any queries you may have.
We will not be able to accept a return and issue a refund if:
1. The item has been used and the quality is intact
2. The product is missing parts which it originally shipped with
3. We have not been notified within 7 days from date you received delivery.
Refunds
Normally the refund will back to you account within 7 days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We do not provide an exchange service, so items will have to be returned for a refund.
Shipping Returns
To return your product, please contact our email: sunnyinternationalus@gmail.com.
We will not collect this or cover the cost of return.
If the product is not unpacked or not used, it will not affect the second sale. Contact us and we will process the refund within 7 days.
You will be responsible for paying your own return shipping. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
We do not provide an exchange service, so items will have to be returned for a refund.
If you’re returning a more expensive item, you might consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.